To customers using http web services: Upgrade TLS protocols to TLS1.2 before 31st May 2017 as older versions will no longer be supported after that date.

What is TLS?

TLS stands for Transport Layer Security. It is the Cryptographic protocol that is used to protect communications over the internet. In this instance it means communication between our web servers and customer browsers (e.g. Internet Explorer, Firefox or Chrome), or other application based web clients that communicate with our web servers.

What is TLS1.2?

TLS1.2 is the current standard for internet encryption and is already in widespread use. Prior standards include TLS1.1, TLS1.0, SSL3.0 & SSL2.0. Both SSL2.0 and 3.0 have already been disabled due to known vulnerabilities.

Why are TLS1.0 and TLS1.1 being disabled?

Due to known weaknesses in these protocols it is recommended practice that only TLS1.2 is used.

How do I know if I am using TLS1.2 already?

If you are using a web browser to connect to Wirefast services you can go to the following link: https://www.ssllabs.com/ssltest/viewMyClient.html

This will tell you if your browser supports TLS1.2. If not we highly recommend that you upgrade to the latest version of your chosen web browser.

If you connect to Wirefast services via an application then you should check with the developers of the application that it is using TLS1.2. If you are still unsure then contact the Global Messaging Support Team and provide them with the IP address that you are connecting from and we will identify which protocol you are currently using.

What happens if my browser/application does not support TLS1.2 after the cut-off date?

Any connections that do not support TLS1.2 after the cut-off date will fail.