The Challenge

The Managing Director of Crunch Accounting said:

We deliver a cloud-based solution and use Salesforce.com in the Cloud as our customer relationship and business processing solution. It was important for us to be able to communicate quickly and flexibly with our customers and prospects without having to leave our environment. The Wirefast Messaging solution is perfect for this.

The Solution

We have started by using the system to confirm the details of meeting and calls that we have scheduled with contacts, but fully expect that it will be used throughout the company for many other purposes, such as support and account management, automated payment receipt notification and even mass marketing or notifications.

• Automated card payment receipt template sending via email or SMS
• Automated DD failure notification template sending via email, SMS or letter
• Ad hoc message delivery
• Full integration with the Salesforce.com platform

About Crunch Accounting

Crunch is the result of an unstoppable passion to provide the whole solution to the accounting needs of small businesses. A combination of entrepreneurial, accountancy and internet savvy minds has given a whole new approach to accounting. The customer is now at the centre, surrounded by an online system like no other with experts who make sure every question is answered.